Pixelink Support

General Troubleshooting

General Troubleshooting

Troubleshooting FAQ
This FAQ includes answers to some of our common troubleshooting questions. More information about these (and other) features can be found in in our Knowledg...
Thu, 5 Mar, 2020 at 1:52 PM
Camera Not Properly Detected in Windows
Please note that our Camera Kit or SDK must be installed for Windows to detect the camera. If you have not yet installed our camera software, it can be down...
Mon, 28 Oct, 2019 at 4:28 PM
Manually Uninstall and Reinstall Camera Drivers
The steps below can be used to manually uninstall and reinstall the camera drivers for USB 3.0, USB 2.0 and FireWire cameras. To update or re-install the dr...
Fri, 9 Aug, 2019 at 11:20 AM
Images are out of focus using a C-mount or CS-mount lens
Sometimes these lenses will not automatically focus when fully screwed into the lens holder. This is generally due to one of the problems below: The l...
Tue, 21 May, 2019 at 1:49 PM
c++ Runtime Error - CRT not initialized
Problem: Solutions: 1. We have found that Norton Security can block the CRT from initializing. You may need to temporarily disable or remove the a...
Mon, 2 Dec, 2019 at 12:14 PM
ApiSpy
The following steps can be used to setup the debugger:  If we've sent you API spy as a zip file, unzip this folder to the desktop. Otherwise, open...
Tue, 21 May, 2019 at 12:53 PM
My camera shows a hot pixel
A hot pixel is a pixel that reads bright on longer exposures due to charge leakage, the longer the exposure and higher the gain the more visible the hot pix...
Mon, 24 Jun, 2019 at 12:22 PM
How to change the bit depth in Capture OEM
Problem I own the PL-B953U-BL camera. With the Capture OEM application I am able to export images as 8 bits (JPEG). However I could not find how to expo...
Tue, 21 May, 2019 at 1:55 PM
Windows Aero theme may interfere with Pixelink image display
Windows Aero was a GUI/theme available in Windows Vista and Windows 7. Pixelink has observed some image display issues when running some Pixelink applicatio...
Tue, 20 Oct, 2020 at 12:56 PM
I cannot view HTML help files (CHM)
Solution: Warning If you are prompted to open or to save a .chm file from a Web site, you should do so only if you need the file and if you trust the We...
Mon, 2 Dec, 2019 at 12:22 PM