Pixelink Support

General Troubleshooting

General Troubleshooting

Camera Not Properly Detected in Windows
Please note that our Camera Kit or SDK must be installed for Windows to detect the camera. If you have not yet installed our camera software, it can be down...
Mon, 22 Apr, 2019 at 2:06 PM
Capture SE help file
Note: Capture SE is an old camera control application, and is no longer supported. The latest version of our application software can be downloaded here: ht...
Thu, 27 Jun, 2019 at 2:57 PM
PL-A662-KIT Documentation & Downloads
Software for this camera can be found on the Image Capture Software download page, after filling out a short form: https://pixelink.com/products/software/p...
Mon, 22 Apr, 2019 at 2:14 PM
ApiSpy
The following steps can be used to setup the debugger:  If we've sent you API spy as a zip file, unzip this folder to the desktop. Otherwise, open...
Tue, 21 May, 2019 at 12:53 PM
Capture BE
Problem Need Software for your PL-S6XX series camera Solution Download Capture BE for the PL-S600 series cameras from the following link: https:...
Mon, 24 Jun, 2019 at 10:07 AM
Windows Aero theme may interfere with PixeLINK image display
Windows Aero was a GUI/theme available in Windows Vista and Windows 7. Pixelink has observed some image display issues when running some Pixelink applicatio...
Thu, 27 Jun, 2019 at 4:24 PM
I cannot view HTML help files (CHM)
Solution: Warning If you are prompted to open or to save a .chm file from a Web site, you should do so only if you need the file and if you trust the We...
Tue, 21 May, 2019 at 1:41 PM
c++ Runtime Error - CRT not initialized
Problem: Solutions: 1. We have found that Norton Security can block the CRT from initializing. You may need to temporarily disable or remove the a...
Thu, 27 Jun, 2019 at 3:56 PM
Cannot start Firewire device
For Firewire Cameras: Some camera manufacturers FireWire drivers replace Microsoft's implementation of the firewire stack. Replacing the Microsoft ...
Tue, 21 May, 2019 at 1:44 PM
My camera shows a hot pixel
A hot pixel is a pixel that reads bright on longer exposures due to charge leakage, the longer the exposure and higher the gain the more visible the hot pix...
Mon, 24 Jun, 2019 at 12:22 PM