Pixelink Support

FAQ

FAQ

Can I make more than one connection between the camera and the computer?
No.  If you duplicate a connection, the equipment will not be able to communicate properly and the system may crash. If you connect more than two...
Fri, 14 Aug, 2015 at 4:06 PM
Do you support Unix\Linux?
Problem I was wondering whether it is possible to use your camera in a Linux environment? Solution Linux Version FireWireGigEUSB2.0USB3.0PC running ...
Mon, 15 Oct, 2018 at 3:42 PM
Can't find the PXLAPI40.dll on a 64-bit OS
Problem If you are receiving “can't find the PXLAPI40.dll” error, but the dll is in the correct location (Windows\syswow64). The reason for th...
Fri, 16 Oct, 2015 at 3:52 PM
How to create a movie file
On the Image Capture window click Save Settings Configure your file name and file type Click OK Click Settings  Tur...
Tue, 8 Nov, 2016 at 4:39 PM
Which sensor is used on my camera?
   PixeLINK Model Sensor Description Sensor Model PL-D721 1.3 Megapixel CMOS OnSemi Vita 1300 PL-D721P 1.3 Megapixel CMOS OnSemi P...
Thu, 9 Nov, 2017 at 4:02 PM
How do I obtain a Return Material Authorization (RMA) number for a camera?
Click on the following link to proceed to the RMA page, as well as for more information on the RMA process: https://pixelink.com/support-camera/returns/
Mon, 15 Oct, 2018 at 3:43 PM
What Functions\Features are included with your SDK?
Summary of API Functions The following figure lists the API commands and shows the relationships between functional groups of commands. Two ...
Fri, 4 May, 2018 at 11:29 AM
How to determine whether a USB 3.0 device is operating at SuperSpeed?
How to determine whether a USB 3.0 device is operating at SuperSpeed? USB 3.0 introduces a new operating speed called SuperSpeed. Compared to USB 2.0 ba...
Tue, 12 Dec, 2017 at 3:12 PM
PL-D camera power issue on USB2.0 port
Pixelink's PL-D cameras may exhibit certain connection issues when connected to a USB 2.0 port. Some of the known symptoms are provided below. 1...
Tue, 9 Oct, 2018 at 4:27 PM
I cannot view CHM Help File in Windows
Microsoft recently released a security patch that makes it impossible to view CHM files that are stored on a network drive (as opposed to CHM Files stor...
Fri, 9 Feb, 2018 at 5:03 PM