Pixelink Support

FAQ

FAQ

Why is my image darker in the corners?
A darkening of the corners of an image relative to its center (see example below) is likely a result of vignetting, which is an expected effect with many...
Thu, 6 Feb, 2020 at 9:24 AM
Can I make more than one connection between the camera and the computer?
No.  If you duplicate a connection, the equipment will not be able to communicate properly and the system may crash. If you connect more than two camera...
Tue, 21 May, 2019 at 3:51 PM
Do you support Unix\Linux?
Problem Can I use a Pixelink camera in a Linux environment? Solution Our Linux SDK supports PL-D USB3 cameras, as indicated by the table below. ...
Wed, 5 Feb, 2020 at 12:49 PM
Can't find the PXLAPI40.dll on a 64-bit OS
Problem If you are receiving “can't find the PXLAPI40.dll” error, but the dll is in the correct location (Windows\syswow64). The reason for this er...
Tue, 21 May, 2019 at 3:58 PM
Which sensor is used on my camera?
PixeLINK Model Sensor Description Sensor Model PL-D721 1.3 Megapixel CMOS OnSemi Vita 1300 PL-D721P 1.3 Megapixel CMOS OnSemi Python 1300 PL-D72...
Wed, 22 May, 2019 at 9:52 AM
How do I obtain a Return Material Authorization (RMA) number for a camera?
Click on the following link to proceed to the RMA page, as well as for more information on the RMA process: https://pixelink.com/support-camera/returns/
Wed, 22 May, 2019 at 10:48 AM
What Functions\Features are included with your SDK?
Summary of API Functions The following figure lists the API commands and shows the relationships between functional groups of commands. Two tables belo...
Wed, 22 May, 2019 at 10:47 AM
How to determine whether a USB 3.0 device is operating at SuperSpeed?
How to determine whether a USB 3.0 device is operating at SuperSpeed? USB 3.0 introduces a new operating speed called SuperSpeed. Compared to USB 2.0 ba...
Wed, 3 Jun, 2020 at 9:34 AM
PL-D camera power issue on USB2.0 port
Pixelink's PL-D cameras may exhibit certain connection issues when connected to a USB 2.0 port. Some of the known symptoms are provided below. 1) W...
Wed, 22 May, 2019 at 11:24 AM
I cannot view CHM Help File in Windows
Microsoft previously released a security patch that makes it impossible to view CHM files that are stored on a network drive (as opposed to CHM Files stored...
Wed, 5 Feb, 2020 at 12:50 PM