You can open an RMA by doing one of the following:
1. Submit an RMA Request ticket here: https://support.pixelink.com/support/tickets/new
2. Email pixelink.support@ametek.com and provide the following information:
a) Your name
b) Your company affiliation (if applicable)
c) Your phone number
d) Your camera model and serial number
e) A description of the problem
f) Your return address