A Code 10 error is associated with Windows Plug and Play manager, and usually means Windows Plug and Play manager is unable to communicate with the device driver.
To resolve a Code 10 error we recommend the following steps.
1) First try to change the port the camera is connected to. Sometimes a specific port on the host computer is unable to communicate with the camera drivers properly, and hence the drivers will not be loaded correctly. In your Device Manager, you may see a Pixelink camera driver with a yellow triangle with an exclamation mark to the left of the Pixelink Driver. Simply plug the camera to a different port to resolve this issue.
2) If the device is connected through an external USB hub, please connect the camera directly to a USB port on the computer. This can help rule out any impacts from the external device.
3) Try testing the camera with a new USB or Firewire cable. Connection issues can be related to the cable as well, and a new cable can help if this is impacting the ability of the system to communicate with the camera.
4) Restart your computer. Restarting your system will result in the drivers being loaded again, which may fix the Code 10 error.
5) Always keep the driver for your USB or Firewire chipset updated. Some chipset drivers might be backdated and they might have difficulties in communicating with newer device drivers.
6) Update BIOS. If you are still running into any issues, check if there are any updates available for your BIOS, or PC hardware. If so, update the BIOS on your motherboard to the latest version. Some PC manufacturers, like Dell, may provide an update tool which will check for updates.
Please contact Pixelink Support at [email protected] if you have any questions regarding this problem.